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Public workshops are available, and private group training sessions are available for all our courses.

Working Smart using MS Outlook Logo
How it works...

WorkingSm@rt using MS Outlook

Take control of your workload and competing priorities. Receive practical, hands-on skills instruction to help you absorb proven techniques for a total time-management solution.

Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Microsoft Outlook.

This course will help you:

• Create a consistent focus on priorities
• Gain control of your inbox and email
• Improve your communications
• Manage your time, tasks, and activities
• Use Outlook with a ‘business planning’ approach

Who Should Attend:

Workgroups and teams including managers, technical and sales professionals, supervisors, administrators, and project leaders who currently use MS Outlook and are not optimizing this powerful software.


  • Full-day or two half-days, instructor-led sessions using Outlook

  • Follow-up coaching session to reinforce learning

Tools Provided:

  • Comprehensive Learning Guide and Resource Manual

  • Subscription to our monthly LearningLink e-newsletter

Detailed Synopsis:

The Priority Management WorkingSm@rt® using Microsoft Outlook Workshop has been developed to empower you to take control of your work. Priority Management teaches you how to change behaviours and optimize the use of technology to take control of your time, productivity, collaboration and work results.


Unit 1: Being Productive

This unit will introduce you to the key elements to help you refine your organizational toolkit with an increased understanding of working on those areas that add greatest value and the need to prioritize. With this productivity platform in place, you will be in a better position to recognize and manage distractions and interruptions.


Unit 2: Setting Yourself Up to Work Sm@rt

You will gain a deeper understanding of what’s available in the Outlook “toolbox” and set up the main components to enable you to work smart with enhanced focus. Learn how to increase your productivity and eliminate unhelpful habits.


Unit 3: Manage Your Workload with Tasks

You will learn how to capture and plan the execution of your flexible pieces of work. You will also learn how Outlook can help you keep track of work you have asked others to do.

Unit 4: Manage Your Emails Effectively

We will show you how to manage your email. You will learn how to extract the work from your Inbox and quickly file emails you need to retain. You will discover that you can work from a near empty Inbox.


Unit 5: Managing Your Time Commitments

You will learn the importance of the Outlook Calendar and how to avoid becoming a victim of “planning fallacy”. The exercises will help you become a more proficient time manager and begin the process that ensures a sense of achievement.


Unit 6: Managing Your Communication

Learn how to plan, capture and follow up on time, every time.


Unit 7: Planning for Results

You will discover how the planning cycle will help you become more strategic in your daily choices.

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