American International Group UK Limited
With roots that trace back to 1919, AIG is a global insurance company with operations in more than 80 countries and jurisdictions. They provide a range of insurance products and services to support their clients in business and in life, including general property/casualty, life insurance, and retirement and financial services through General Insurance, Life and Retirement and Investments business units.
In the UK, AIG is one of the largest companies specializing in the UK business insurance market. With offices throughout the country, they ensure many of the UK’s top businesses, thousands of mid-sized and smaller companies, as well as many public sector organizations and millions of individuals.
With more than 60 years’ experience in the UK, they have established an enviable reputation as a dynamic organization with great cultural diversity. AIG strives to offer the most innovative solutions for our clients and are committed to helping clients and communities reduce their risk, recover from setbacks and realize their dreams.
What issue was AIG looking to solve?
AIG Europe Limited was in the process of merging two teams and did not have common work processes in place to ensure effective, efficient and cohesive work between them. They wanted employees to better manage their time, improve their planning and email management by having a common way of working.
The Priority Management Solution
We offered WorkingSm@rt sessions with Priority Management Brussels generally in teams, to make sure that everybody is working following the same methodology and is using the same terminology.
This initiative was part of an ongoing exercise of continuous improvement so it could become a part of their Way of Work corporate culture.
They saw considerable improvement using shared common processes and received positive feedback from managers. The individual coaching sessions were much appreciated by the employees allowing them to take what they learned in class, apply it to their work with a support resource.
Long Term Impact
The results after one year were, without a doubt, excellent! AIG was able to increase its portfolio of policies by 14% while the headcounts in the team remained unchanged. Sales success increased by 5% compared to the previous year and the overall annual bottom-line growth increased by 7% over the previous year.
"AIG Europe Limited is keen to work efficiently, effectively and to set priorities. Our goal was to help employees to manage their time better and to improve planning and email management.
We offered WorkingSm@rt sessions with Priority Management Brussels to a large number of employees – generally in teams, to make sure that everybody is working following the same methodology and is using the same terminology. The “Working Smart @ AIG” sessions were held about one year ago. This initiative was part of an ongoing exercise of continuous improvement that has become part of our Way of Work corporate culture. We have seen a big improvement and received good feedback from managers.
Also, the individual coaching sessions were much appreciated by the employees. The results after one year are without a doubt excellent. We have increased our portfolio of policies by 14% while the headcounts in the team remained unchanged. Our hit ratio, which is the measure for sales success, increased by 5% compared to the previous year and our overall annual bottom-line growth is 7%. "
- Agnès Vandermoere, HR Manager Belux,
AIG Europe Limited,
AIG Property Casualty & AIG Global Reinsurance Operations